Notifications are sent to customers at different touchpoints throughout the process from making a booking until the booking has been completed. Customer notifications are sent via SMS and/or email, depending on the details provided during the booking process.
Overview of notifications
| Type of notification | Timing | Details |
| Booking confirmation | Immediate on order completion | Date, time, location and details of booking. Link to view and manage booking. |
| Booking reminder | 3 days prior to booking | Date, time, location and details of booking. Link to view and manage booking. |
| Booking rescheduled | Immediate on reschedule | Date, time, location and details of booking. Link to view and manage booking. |
| Booking cancelled | Immediate on cancellation | Date, time location and details of cancelled booking. Information about refund process and contact details. |
 | If guest information is supplied for group bookings they will also receive the notifications outlined above. |
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