What are Services?
Services is a core element for your business to package a distinct offering or experience available for reservation or scheduling by customers. Each service uses resources to ensure that equipment, rooms, seats or people are connected, which is critical to the assessment process when the system generates availability for bookings.
You can find out more information on the relationship between resources, services and sequences here.
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Understanding resource allocations
Before adding a Service, it's important to know how resource allocation works.
Resource allocations determines how a resource is allocated during the booking process for a Service or Sequence. The allocation settings are pivotal to ensuring that a resource is not double booked or customers are offered services or sequences that aren't available.
Resource Allocation | Description |
---|---|
Seat per Customer | For each customer on a booking, a seat is subtracted to the total amount of seats available for the resource. |
Resource per Booking | The resource is allocated to the booking regardless of the amount of people the Service has been booked for in one single transaction. |
Resource per Customer | The resource is allocated to one customer and cannot be booked by anyone else. |
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Resource Allocation Let's follow on from our previous examples that we used when setting up Resource Categories and Resources. Fit N' Flex Studio offers the Pilates room for public and private use (group & 1-1). The Pilates Room has 10 seats. The resource allocation would apply as per below: | |
Service | Pilates Room (60 mins) |
Resource Category | Pilates Room |
Resource Allocation | Seat per Customer |
Ratio | 1 |
This resource allocation would allow up to 10 people to book the Pilates Room at the same time. | |
Service | Pilates Room - Private Group (up to 10) |
Resource Category | Pilates Room |
Resource Allocation | Resource per Booking |
Ratio | 1 |
This resource allocation will allow one person to make a booking for the Pilates room with the ability to add multiple customers/guests on the same booking. | |
Service | Pilates Room - Private Use (1-1) |
Resource Category | Pilates Room |
Resource Allocation | Resource Per Customer |
Ratio | 1 |
This resource allocation allows one person to book the Pilates room at one time. | |
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